We offer delivery via Royal Mail 2nd class post. We aim to dispatch within 3-5 working days of your order.
Our delivery charges are based on the parcel weight & the price for the majority of orders. For some heavy parcels the delivery charge will increase. You will be able to review an estimated shipping cost on the cart page prior to placing your order.
If you would prefer Special Delivery or for your items to be sent quickly please drop us a quick email – firstname.lastname@example.org.
Returns & Exchanges
We really hope you love your Lara & Ollie jewellery, however if you are not completely satisfied and under exceptional circumstances we will will accept returns and will offer an exchange within 7 days of receipt.
Please note, the jewellery must NOT have been used, be in the same condition that you received it and must be still in the original packaging.
Your return items will be at your own risk and your own cost.
In the unlikely event that there is a fault or defect with your jewellery, we will fully reimburse you for your order as well as the return postage.
How to make a Return
To arrange a return please contact us at email@example.com. We need your order number, the product you wish to return and the reason for that return.
Once your return has been received and inspected your exchange will be processed.